Delivery, Exchange & Return Policy

Product Delivery:

Thank you for choosing our products at EMA CREATION. We aim to provide you with the best service and deliver your orders in a timely manner. We would like to inform you that the delivery time for our products may vary. Delivery timeframes might range between 15 and 45 days from the date of order. While we strive to fulfill orders as quickly as possible, several factors such as: (product availability, customization requirements, and shipping logistics), contribute to the varying delivery timeframes.

Please note that the delivery timeframe mentioned is an estimate, and we appreciate your understanding and patience. We understand the importance of receiving your order promptly, and we assure you that we are committed to minimizing any delay and ensuring a smooth delivery process.

Exchange & Return Policy:

At EMA CREATION, we strive to provide high-quality furniture products that meet the expectations of our valued customers. We take great care in ensuring that our products are manufactured with precision and adhere to strict quality standards. As part of our commitment to delivering exceptional furniture, we have established an exchange policy that focuses on addressing manufacturing defects only.

Please note that we do not offer general exchanges or returns for products that are free from manufacturing defects. This policy is in place to maintain the integrity of our manufacturing process and ensure that products are delivered in their original condition. If the product is found to have a manufacturing defect, we are more than willing to address the issue promptly. Customers are requested to notify us within 14 days after receiving the product if they encounter any manufacturing defects.

Upon notification, the customer service team will assess the situation and work with the customer to determine the appropriate solution, which may involve product repair or replacement.
Proof of purchase and evidence of the reported defect may be required. The factory is dedicated to customer satisfaction and encourages customers to reach out with any concerns or queries.